Personal Leadership Style Assessment
What would you do in each situation below?
Choose the answer that best represents what you would do as the supervisor.
You must choose one answer for each situation. Do this by clicking on the answer that you wish to choose with your mouse.
You may feel that you need more information.
If in doubt, go with your “gut”. Remember, you are the supervisor in each situation.
You are trying to gage your personal leadership style.
There are no “right” answers!!!

When you have answered all of the scenarios press the "Next" button at the bottom left to see your style.
  1. Your new Receptionist was given a 10 minute quick training of the phone system yesterday.
    That was the extent of her training.
    Today she is working “solo” and seems confused.
    Several calls have been dropped, causing customers to have to call back.
  2. Your Sales Consultant that has been with you for 8 weeks. She is seasoned in sales but not truck sales. She is persistent and self-confident, but has needed your help on every deal so far. She is coming to see you with the next new sale in a highly competitive situation and is very enthusiastic.
  3. Your parts manager with two years experience is up to his ears breaking in 3 new people. He seems to have put your request for a priority order on the back burner. This is only the second time he has not responded to a special parts request immediately.
  4. You have a seasoned Service Advisor. She has taken several job related courses on her own and many customers ask for her by name. She has completed all manufacturer courses and is Master Certified.
    A customer that the Dealer had sold is coming in for a repair. The customer has spoken with you personally about the repair. You will not be able to meet the customer when they arrive. The Service Advisor will be working with the customer.
  5. You have recently promoted an employee to the technician counter in the Parts Department. He has worked part time running parts and has checked in parts. Last Summer he worked full time stocking and receiving. He has worked along side of you occasionally at the technician counter. He is now solo and full time there and the orders are backing up.
  6. You are asking your Sales Manager to take on some new responsibilities:
    He has done well with every assignment you have given him so far.
    He is eager to take on new tasks and says he wants to have his own store some day. You are tasking him with the print advertising and he has no experience with this.
  7. Your General Manager is about 1 year on the job and was promoted from the position of sales manager. He is enthusiastic and is able to carry out all his assignments while under close supervision of the owner.
  8. Your receivables are getting old. You have asked the Controller, Service Manager and your best Service Advisor to team up to smooth out the flow of warranty claims. They have a history of working well together and have accomplished similar tasks in the past.
  9. You have a tech with about 1 year on the job who has recently been taking extended breaks and lunches. He turned down a chance to go to training and does not seem interested in advancing. His repair record has become "spotty" recently.
  10.   You want customer satisfaction to improve and you have asked your department managers to come up with a plan as a team. They have had two meetings with no results. They each seem to have their own agenda and cannot come up with primary focus.
  11.   You have seasoned sales consultant that has been a top performer for years. Recently his performance has slipped and he seems to have lost interest. His paper work is late and inaccurate. it seems as if he has "retired" on the job and his attitude is seems to be influencing other employees.
  12.   Your office manager has years of experience with an outstanding track record. She is known for her accuracy and attention to detail. She always gets assignment done on time or sooner. The recent expansion has kept her busy, but she is up to the task.