Curt’s management philosophy focuses on the development of partnership relationships with employees and customers, leading to high sales volume and net profits.  His dynamic and engaging speaking style, combined with his signature sprinkling of humor, will keep you interested and informed.  Curt has a unique approach to presenting proven techniques. Participants leave with a new perspective and renewed enthusiasm for their vocation - and they leave knowing absolutely how to apply the knowledge to their daily activities to become more productive.

Professional History

CONTRACTUAL FACILITATOR/CONSULTANT Interactive broadcast and live seminar facilitator and consultant: 1995- present

• Conduct live seminars for various automobile manufacturers involving culture change, sales process, sales presentation skills, sales management, finance and insurance management and service consultant sales processes.
• Facilitate courses and seminars covering management problem solving, warranty administration, warranty claim preparation, parts operations management, service operations management, coaching and counseling, sales prospecting, internet sales, commercial vehicle sales and accessories sales.
• Serve as in-dealership consultant relating to culture change, leadership, employee retention, service process and parts inventory management.
• Act as subject matter expert for course development on various dealership management and operational courses.
• Consult as retained subject matter expert in the areas of warranty and financial statement analysis.
• Act as subject matter expert in developing Web based curriculum.
• Deliver live seminar courses on various dealership departmental management skills.
• Host various video and live “town hall” television broadcasts.
• Specialize in the following areas of in-dealership consulting:
  • Customer Loyalty
  • Sales Process and Prospecting to increase productivity and loyalty
  • Culture Change - the key to the next level
  • Service Process to maximize customer satisfaction and profitability

DEALERSHIP BACKGROUND Service and Parts Operations

• Managed team of 14 mechanical and three body shop technicians in a dual franchise dealership
• Recipient of numerous manufacturers’ awards and recognitions
• Reduced technician turnover from 100% to under 10% in 12 months
• Increased total shop volume by 115%
• Increased service absorption from 60% to 110+ % within 14 months
• Increased CSI from lowest in the group to top two in the group
• Served on manufacturers advisory committee to affect change in national policies
• Successfully managed parts operations

DEALERSHIP BACKGROUND Sales background

• New vehicle sales manager
  • Recipient or numerous sales and customer satisfaction awards
  • Reduced employee turnover from 1 sales consultant per month to under 1 per year
• Finance and Insurance manager, 85% penetration, $450/ copy
• Fleet and Lease manager, established thriving commercial business in the dealership
• Training and recruiting manager
• Retail sales consultant, averaged 17 units per month

Education

Michigan State University
Bachelor of Science

Related Vocational Training

• DiSC personality profile system trained and distributor
• Who Moved My Cheese certified trainer
• Fixed Operations Correspondence Course, Ferris State University
• Fortune Group ”7 Deadly Mistakes Mangers Make” trained
• Jackie Cooper Sales Seminars
• Chrysler Marketing and Technical Training
• Ford Motor Marketing and Technical Training
• Pacific Institute, Lou Tice

Other Pertinent Information

• Announcer: Michigan State University Gymnastics
• Keynote Speaker: Davenport College Graduations
• Keynote Speaker: Ionia and Carson City Correctional Facilities Graduations
• Master of Ceremonies: various civic and athletic award ceremonies
• Board of Directors: Spartan Enterprises, a minority-owned castings finishing corporation